All of our stock pieces can be ordered in 925 Sterling Silver (All sterling silver items in yellow will be .925 Sterling Silver with 14K electroplating) or 14K Gold. For 10K or 18K you can send us a custom request for it to be made. All gold orders are made to order so please allow 7-21 days for gold orders to be fulfilled. Lastly, we DO NOT make custom jewelry in Silver.
Karat: The "karat" is a measurement of purity for the gold. (e.g., 24K or 18K.) 100% gold is 24K. 18K is 18 parts "pure gold" out of 24. Meaning, the purity of gold in 18K is 75%. In the U.S. the most popular karats are 10K,14K, and 18K.
Carat: The "carat" is a unit of measurement used for measuring the weight of diamonds and other precious stones. (e.g., a 1 carat diamond.) 1 carat is equal to 200 milligrams. As carat weight for a diamond increases, so does the price because bigger diamonds are more rare and sought after.
Once we've received your request and details about the piece, our team will start designing. After you have approved a design and placed your deposit, we will take it to the computer where we bring your vision to life through computer-aided design (CAD). Then, a 3D wax model of your custom piece is printed, and moved on to the gold casting. Our team of jewelers finish off your custom gold jewelry with polishing, smoothing, and diamond setting until it meets our quality standards. Once the remaining balance is paid, your beautiful piece is ready to be sent out to you.
We do not offer payment plans at this time. For custom made jewelry orders, we accept a maximum of 2 payments. We take a 30% deposit at the beginning of the order, and the remaining balance when the piece is finished.
All orders are processed in 48 hours and will be shipped 2-3 days after the order has been received. All orders are shipped via FedEx Ground/Home Services and should be delivered between 3-5 days after the merchandise has been shipped. Customers that request and pay for expedited delivery should receive the merchandise 1-2 days after the order has been shipped. (Orders are not shipped or delivered on weekends.)
Note: This does not apply to custom made jewelry pieces. Custom pieces are made to order and shipping depends on the complexity of the piece.
We allow up to 14 days for a return from the day your order was delivered. The merchandise has to meet a certain standard to be eligible for a full refund. To make a return or exchange please send all inquiries to firstname.lastname@example.org.
*We Do NOT Accept Returns on Custom Made Jewelry*
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